Join the Merry & Bright Team

Available Roles

Ticket Scanning and Guest Entry

• Welcome guests, scan tickets, and assist with entry.
• Help manage lineups and answer general event questions.
• Refer ticket issues to the appropriate team member.

Event Cleaning

• Keep streets, seating areas, and public spaces clean and inviting.
• Collect litter and empty garbage and recycling bins.
• Restock bathroom supplies and complete bathroom cleaning touch-ups during the event.
• Complete deep cleaning before opening.
• Report spills, hazards, and maintenance concerns promptly.

Café Support

• Prepare batches of hot chocolate and refill whipped cream dispensers.
• Keep counters, tables, equipment, and work areas clean and organized.
• Restock supplies and support the café team.
• This is a back-of-house support role. Staff do not take guest orders or prepare individual drink orders. A valid FOODSAFE Level 1 certificate is required.

Parking Guidance

• Direct vehicles to designated parking areas.
• Guide pedestrians along designated walking routes.
• Work with the parking team to maintain safe traffic flow and keep access routes clear. 
• Staff with valid Traffic Control Person (TCP) certification may be assigned to TCP shifts at the front gate, entry roads, or exits. The TCP rate only applies to assigned TCP shifts. Holding the certification does not increase the pay rate for other shifts.

Pay

Shift leads receive an additional $5 per hour above their applicable role rate.

An additional 4% vacation pay is paid on each pay cheque with the employee’s written agreement. Overtime and statutory holiday pay are paid where applicable under BC employment standards.

Staff Benefits

• 25% off food purchases from our food trucks and café.
• 10 complimentary event admission tickets per staff member to share with friends and family. Additional ticket purchases are at regular prices.
• Attend the event for free on the days you are not working.

Smartphone Requirement

• Employees must provide their own Apple or Android smartphone capable of running the Connecteam app. You will use it to receive schedules, clock in and out, communicate with coworkers and team leads, and access payroll information.
• If you do not have a suitable smartphone or need accommodation related to this requirement, please let us know during your interview so we can discuss available arrangements.

Availability

Christmas Eve, Boxing Day, and New Year’s Eve are key operating dates. Availability to work these dates is a requirement of these seasonal roles. Ordinary vacation requests for these dates cannot be accommodated. Requests for accommodation under the BC Human Rights Code and applicable statutory leave rights will be considered individually.

We can accommodate students with evening and weekend availability, subject to the event’s scheduling needs and the holiday requirements above.

View the full event schedule here.

Shifts and Breaks

No additional paid rest breaks are scheduled. Meal breaks on longer shifts are scheduled so employees do not work more than five consecutive hours without a meal break of at least 30 minutes.

If a five-hour shift is extended, a meal break will be provided as required. Unpaid meal breaks are free of work duties and any requirement to remain available for work. Any meal break requiring work or availability for work will be paid. Accommodation needs will be considered individually.

What We’re Looking For

• A friendly, dependable approach and a willingness to help.
• Clear communication and the ability to work well with a team.
• Ability to perform assigned duties in a busy outdoor event environment, with accommodation where needed.
• Willingness to follow instructions, safety procedures, and guest service standards.
• Availability that meets the event’s scheduling requirements.
• Employees must come prepared for outdoor work in changing weather, with waterproof footwear, gloves, and weather-appropriate clothing.

Experience in customer service, hospitality, cleaning, café work, parking, or events is welcome. We provide site orientation and training for assigned duties.

Interested in a shift lead position? Tell us about your leadership or supervisory experience when you apply.

How to Apply

Complete our online application and upload your résumé. Include:

• Your availability and preferred weekly hours.
• Your relevant experience and the roles that interest you.
• Copies of valid FOODSAFE Level 1 and TCP certificates, if applicable.
• Your availability for Christmas Eve, Boxing Day, and New Year’s Eve.
• Relevant leadership experience if you’re interested in a shift lead role.

You must be legally authorized to work in Canada for the employment period. Do not include your Social Insurance Number in your application or résumé.

Please allow 5–10 business days for application review. Candidates selected for next steps will be contacted to discuss suitable roles.

We welcome applicants from diverse backgrounds. If you need accommodation to complete the application or participate in the hiring process, please let us know by phoning 604-359-1556 or emailing hello@merrybright.ca. You do not need to disclose a medical diagnosis in your application.

Apply through the online form below. Please do not email your résumé or call for application status updates. If you cannot use the form because you require accommodation, an alternative application method will be arranged.